Employee satisfaction survey

 

Surveying employee satisfaction and commitment provides an opportunity for the company to reveal its employees’ real needs, which is a material element of business efficiency. The purpose of the survey is to explore and understand the factors and fields that affect employee satisfaction, and what all or a group of employees are dissatisfied with despite considering it important for their activities. Another goal of the survey is to compare the extent of satisfaction across organisational units.

Customised solutions offered to employees on their real problems are attached particular significance for all employees. In the course of our analyses, we provide our clients with an accurate, detailed and comprehensive view of the current situation; at the same time, it is not only the present that is addressed, but also future tendencies are outlined, as well as the key areas of intervention identified. The company management is provided information on employees’ judgement of their workplace, on the timescale they reckon with the company and the extent they feel motivated.

For our surveys, we use a customised questionnaire, which facilitates surveying the employees’ real satisfaction (i.e. the areas attached high importance and low satisfaction). In the survey, these are the factors represented that affect satisfaction most. Areas with bad or deteriorating results can be paid particular attention in strategic planning.

 

The survey reveals the positive tendencies seen in the field of employee satisfaction and commitment, and the inhibiting factors regarding the whole company and various employee groups.

On surveying employee satisfaction, the following aspects are examined:

•  the relationship of employees to the company (commitment, loyalty)
•  factors that affect performance (working environment, motivation)
•  processes that affect company operations (coordination, decision-making, flow of information)

The survey is anonymous, which ensures that employees’ names are not revealed, and also provides an opportunity to publish individual opinions. Employees evaluate the various areas on a scale of satisfaction. They assess each question in terms of importance and their satisfaction.

The results of employee satisfaction are of key importance to senior management and the HR management, as these levels of management have an influence on the resources that affect satisfaction, in addition to managing such resources and operating any related processes and systems (salaries and fringe benefits, training - education, performance appraisal systems, career management, etc. )

Employee satisfaction surveys may equally contain standard and company-specific aspects. The former provide an opportunity for comparison with the data of other companies, using external criteria, i.e. benchmarking.