Managerial Communication
Managerial Communication Training
Most frequent are personal work interactions in which communication with the external and internal clients of the company takes place. This means that we most often communicate with each other during personal meetings or discussions. The atmosphere and emotional content of these meetings has an impact upon the possibility for cooperation within the company. If these meetings have an inappropriate atmosphere, relations between colleagues will deteriorate, which may adversely affect both individual and company results.
The manager must be concerned with how he can achieve his interests during his interactions with his colleagues. He can have his way either by force or in a partner-like manner. However, the employee’s level of motivation will increase if the manager tries to convince the employee with common sense and not by making him feel that he, as a manager, is in a position of power. Of course, passive managerial behavior is not effective either. In fact, managerial and even organizational interests might suffer a loss as a result of it.
The method of assertiveness is a style of persuasion which takes the partner’s objectives and ideas into consideration to a great extent. During communication, it provides an opportunity for the partner to voice his objections and disclose his interests. It helps communication become effective and authentic. A partner-like, win-win relationship is established between the parties. Assertive communication is an indispensable means of establishing a healthy work environment and creating effective work, since it helps prevent conflict and dissolves stress.
By the end of the program the participants will know:
- the notion of the managerial role and managerial power
- the differences between position and interest
- the importance and method of having ourselves accepted and accepting others
- the simplified and six-element model of assertiveness
- the cases for utilizing different behavior
- the rules of assertiveness
By the end of the program the participants will be able to:
- recognize and make a distinction between individuals communicating utilizing different behavior
- receive objections, criticism, and feedback and react to it utilizing the tools of active listening
- practice the assertive forms of criticism, praise, and stating an opinion
- practice the method of self-assertive communication during their work
- handle people communicating with different behavior in an assertive manner
- formulate their needs and expectations in a clear, concise, and assertive manner, thus undertaking active, managerial responsibility
- establish win-win situations and partner-like relations during their communication
DEVELOR STAFF
Stanislav Tichy
Trainer and consultant Difficulties mastered are opportunities won. Winston Churchill
