The most frequent way of communication within organizations and with clients is the existence of professional working relationships.
The most common of them is making personal appointments. It is the atmosphere and emotional tone of these appointments that define possibilities for cooperation with both internal and external clients.
If these meetings do not possess the necessary openness or atmosphere, then these informal channels between colleagues get closed, which may affect personal and organizational results as well. Relationship management with external clients, if it is possible, is even more important to a company. The reputation of a company can often depend on a single person, be that a manager or a subordinate. If this relationship is not suitable, customer satisfaction decreases, which has direct impact on effectiveness. In conclusion, the way we communicate with our colleagues, subordinates, managers, and especially with our clients is crucial.
Connecting business objectives:
|Diagnostics||Process alignment||Competence development||Change management||Implementation support|